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Privacy Policy

Last Updated: August 31, 2026

At TobaccoOnlineEurope, we respect your privacy and are committed to protecting the personal information you provide when using our website. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or contact us.

1. Information We Collect

Depending on how you use our website, we may collect information such as:

Your name and contact details
Billing and delivery information
Email address and telephone number
Account login information
Order and transaction details
Information you provide when contacting customer support
Website usage, device, browser, and technical information
Information collected through cookies and similar technologies

We only request information that is reasonably necessary to provide our services, process orders, communicate with customers, and operate our website.

2. How We Use Your Information

We may use your personal information to:

Process and fulfill orders
Arrange delivery and provide order updates
Verify customer information and age where legally required
Respond to questions and customer-support requests
Maintain and manage customer accounts
Process payments through authorized payment providers
Improve our website, products, and services
Detect, prevent, and investigate fraud or unauthorized activity
Meet applicable legal, regulatory, tax, and accounting requirements
Send marketing communications where you have provided the required consent

We do not use personal information for purposes that are incompatible with the reasons for which it was collected unless permitted or required by applicable law.

3. Payment Information

Payments may be processed by third-party payment providers. Depending on the payment method used, payment providers may collect and process information necessary to complete a transaction.

TobaccoOnlineEurope does not intentionally store complete payment-card information on its own systems when payment processing is handled by a third-party provider.

Customers should review the privacy policies of applicable payment providers for additional information about how payment information is handled.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate properly, remember preferences, understand website usage, improve functionality, and, where applicable, support analytics or marketing.

You may be able to control cookies through your browser settings or our cookie-consent tools. Disabling certain cookies may affect some website features.

5. Sharing Your Information

We may share relevant personal information with trusted service providers when necessary to operate our business. These may include:

Payment processors
Delivery and shipping providers
Website hosting and technology providers
Analytics and security providers
Customer-support services
Professional advisers where necessary

We may also disclose information where required by law, regulation, court order, or a lawful request from an authorized authority.

We do not sell personal information to third parties for their own independent marketing purposes unless clearly disclosed and permitted by applicable law.

6. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their account credentials and personal information.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and financial records, resolving disputes, preventing fraud, and meeting applicable legal and regulatory obligations.

When information is no longer required, we may securely delete or anonymize it in accordance with applicable requirements.

8. Your Privacy Rights

Depending on your location and the laws that apply to you, you may have rights concerning your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of certain personal information
Object to or restrict certain processing
Request portability of certain information
Withdraw consent where processing is based on consent
Opt out of certain marketing communications
Lodge a complaint with an applicable data-protection authority

These rights may be subject to legal limitations and exceptions.

To exercise an applicable privacy right, please contact us using the contact details provided on our website.

9. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage customers to review the privacy policies of any external websites they visit.

10. Children’s Privacy

Our website and products are intended for adults and are not directed toward children.

We do not knowingly collect personal information from individuals who are below the applicable legal age for using our services or purchasing age-restricted products. If we become aware that we have collected information from an individual when we were not permitted to do so, we will take reasonable steps to address the situation.

11. International Data Transfers

Depending on the service providers we use and where you are located, your personal information may be processed or stored in countries outside your country of residence.

Where required by applicable law, we will take appropriate measures to ensure that international transfers of personal information receive an appropriate level of protection.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.

When changes are made, we will update the “Last Updated” date shown at the beginning of this policy. We encourage customers to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy, how we handle personal information, or your privacy rights, please contact TobaccoOnlineEurope through the contact information provided on our website.

TobaccoOnlineEurope

We are committed to handling customer information responsibly and transparently while providing a secure and reliable online shopping experience for eligible adult customers.

This Privacy Policy is a general template and does not constitute legal advice. Your business should adapt it to its actual data practices, business location, customer locations, payment providers, analytics tools, cookies, and applicable privacy laws.

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